About 603 IT
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- Proficient with many applications and portals including, Service Now, Connectwise, Egnyte, Sharepoint, Webroot, Sentinel One, Mimecast, O365, Google Workspace, Skype, Zoom, Dropbox, Box, Quickbooks, RDS, Active Directory, Server applications and folder permissions, Azure Active Directory, Azure VMs, Bloomberg, Dexis, Addigy, Maas360, Dentrix, Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, One Drive, Teams, Etc.), Slack, Logmein, Adobe, Google Drive, Zoom, Ring Central, Shortel, Knowbe4, Grammerly, Atlassian, Github and many more.
Resume
Provides VIP personalized support and assistance with computer hardware, software, printing, servers, cloud based applications, email, operating systems, networking and much more. I will give that personalized touch you have been missing from your current IT provider. Outstanding communication, customer and detail oriented.
20+ Years experience working with computers and IT. 10 years in Managed Information Technology services. Employed at large Managed Serviced Providers (MSPs) supporting hundreds of users and businesses. Former Certified Computer Examiner (CCE) and Certified Police Officer (N.H) – 14 Years Prior Law Enforcement. CompTia A+ and Network + Certified. Thoroughly enjoy working with both people and technology. Seeing the shortcomings with the Managed Service Provider model I have transitioned to supporting clients directly. Here I can highlight and utilize my learned skills as well as being customer oriented, thorough and efficient. EXPERIENCE July 2018 to March 2023 Coretelligent – Needham Heights Massachusetts Managed Services / Identify and Access Management – Senior Remote Support Lead (Engineer II) Background
2014 to July 2018 Winxnet - Portland Maine Managed Services – Senior Field Technician (Tier 2)
Jun 2006 - May 2014 New Hampshire Internet Crimes Against Children Task Force Computer Forensic Analyst / InvestigatorComputer Forensic Analyst / Investigator
Jan 2001 - Jul 2014 Rochester Police Department - Rochester, N.H. Computer Forensic Examiner / Detective
2004-2006 - University of Phoenix – Online) Phoenix, AZ -B.A Science - Criminal Justice Administration 1998-2000 - New Hampshire Technical Institute - Concord, N.H. -A.S. Science - Criminal Justice |